Effective date: January 1, 2023 · Applies to the FrontDoorRadio in-store radio service.
Thank you for selecting FrontDoorRadio. We recognize that situations may arise requiring cancellations or adjustments to your service. As a software-as-a-service company, FrontDoorRadio does not ship physical products, so there is nothing to "return" — this page covers cancellations and refunds.
1.1 Cancellation window. You may cancel your service within 7 days of the service activation date without any cancellation fee.
1.2 How to cancel. Contact our support team at support@frontdoorradio.com with your account details and the reason for cancellation.
1.3 Fees. Cancellations after the window above may be subject to fees outlined in your service agreement.
2.1 Eligibility. Refunds are assessed case by case, and may be considered for service interruptions or failure to meet agreed-upon service levels.
2.2 Process. Request a refund within 30 days of experiencing the issue, with relevant details and documentation.
2.3 Method. Approved refunds are processed to the original payment method.
FrontDoorRadio reserves the right to modify or terminate the service for any reason, with or without notice. If we terminate your service, you are entitled to a prorated refund for any unused portion.
For cancellations, refunds, or service changes, contact support@frontdoorradio.com.
FrontDoorRadio reviews this policy periodically and may update it at any time. Customers will be notified of changes via email or through our website. By using the FrontDoorRadio service, you agree to the terms outlined here.
All contents copyright © 2003–2026 FrontDoorRadio. All rights reserved. No portion of this service may be reproduced in any form without prior written permission.