Most things are a two-minute fix. If not, a real person replies — usually the same day.
Silence in front of customers is the one thing we treat as urgent. Work down this list — it's almost always one of the first three.
Is the speaker on and connected?
Bluetooth drops more often than anything else. Reconnect, and check the volume on both the speaker and the device.
Is the player device awake?
Phones and tablets sleep. Check the screen is on and the browser tab is still open. Disable auto-sleep on whatever device runs your station.
Is the device online?
Open any website on it. If nothing loads, it is the internet connection, not us. Your station keeps playing cached audio through short outages, but not indefinitely.
Is the schedule covering right now?
If your station is set to run 8am–6pm, it is meant to be silent at 7pm. Check your schedule for gaps.
Still quiet?
Message us with your business name and which zone. Mark it Urgent — my station is off air and it jumps the queue.
Bluetooth, ceiling systems, or a phone in a dock.
Run different audio out front and out back.
Record your own, or type it and pick a voice.
Opening hours, lunch promos, weekend-only messages.
Rename, reorder, and switch between them.
Change plan, update card, view invoices.